Design the first AI-native Phone System for both Humans and AI Agents
Context & Background
Business phone systems are fundamentally going to change. Companies like Aircall, Quo, Talkdesk, and Cloudtalk became successful by enabling human teams to handle phone calls from their computers. Now, they are adding AI agents, stitching together old and new concepts.
We believe the future will look different. Humans and AI agents will collaborate to provide the best possible service for customers. Phone systems will need to be rethought from the ground up. What does a world look like where both human and AI teams support customers over the phone? How do you manage AI to human collaboration/handoffs? How do you handle incoming calls when humans are unavailable? How do you proactively reach out to customers before the problem even occurs? How can AI help you to provide the best customer experience?
Design an initial concept that shows what this future could look like, where AI and humans work together to deliver the best possible phone support.
Target User
B2C companies that make and receive a lot of calls at scale
Design Focus Area
AI x Human collaboration
What does a great solution look like to you?
A concept that is shows us what the future could look like
